Caido

Login Issues ​

"You do not have access to this instance. Go to dashboard." - "Login URL generation failed: invalid authentication token." - "The instance is no longer valid." ​

These errors may occur when you are trying to access an instance of a different account or the instance has been deleted from the Dashboard.

No access to instance.
Login error.

If you encounter one of these error messages after attempting to login, either:

Use the Other Account ​

To gain access to the instance, login to the account that created the instance.

Reset the Instance Credentials ​

To reset the instance credentials with the Caido CLI, launch Caido with the --reset-credentials command-line option.

bash
caido --reset-credentials

To reset the instance credentials within the Caido desktop application, in the launch window, click on the button attached to an instance and select Edit.

The Edit instance option.

Then, click on Advanced to expand the drop-down settings menu options and click on the Reset credentials checkbox.

The Advanced instance options.

Click on the Save button to update and save the configuration.

NOTE

Once you have authenticated to the instance, ensure to remove the --reset-credentials option or checkbox, otherwise your instance credentials will be reset on every launch.

Delete the Data Storage Directory ​

Although it is not recommended, deleting the data storage directory reset the installation.

"Date mismatch: make sure your device's date and time settings are correct." ​

This error may occur due to your computer time being out of synchronization with the Coordinated Universal Time (UTC). For authentication, Caido only allows up to 5 minutes of deviation.

Date mismatch.

If you encounter this error after attempting to login, manually adjust the time utilized by your operating system.

Windows ​

To synchronize the time on Windows, right-click on the clock, select Adjust date and time, and click on the Sync now button.

macOS ​

To synchronize the time on macOS, use the sntp utility with the -S command-line option.

bash
sudo sntp -S pool.ntp.org

TIP

Check the time synchronization status with the same command.

Linux ​

To synchronize the time on Linux, install the ntp package. Once the installation is complete, the service will start automatically.

bash
sudo apt-get install ntp

TIP

Check the time synchronization status with sudo systemctl status ntp.